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How to protect yourself on the Internet


Data security is maintained if users are aware of the risks inherent in accessing the system. We recommend the following additional security measures to our clients:

  • Avoid accessing the system from sites open to the public such as business centers, Internet cafes, airports and the like. It is possible that other individuals may see your information or even obtain your user name and password.
  • Always protect your user name and password. Memorize them and do not write them down anywhere. If you do write them down, keep them safe and don't make them easy for the others to guess. Maintain control of your password. Change it if you suspect it may have been compromised.
  • Your user name, password, card pin, signature, etc. are personal data and strictly confidential; they should only be used to access Banco Santander services. The provision of confidential data to third parties is the responsibility of the owner of that data.
  • Do not provide your password to anyone, not even us. We use your user name to correct any problem there may be with the system.
  • Protect your computer with antivirus applications and firewalls. The security of some systems may be compromised without the knowledge of their owner if they are not adequately protected.
  • Keep your computer up-to-date with all patches and security updates that are available. Most cyberattacks these days result from the exploitation of security vulnerabilities that have not been corrected with available patches.
  • Be sure to enter our web address correctly. Verify its validity by inspecting the content of our digital certificate. It is possible that other sites with bad intentions may use a similar name to make users believe that they are at the correct site and thus try to steal information as well as the client's user name and password.
  • Don't trust any capture of personal data over the Internet on behalf of Banco Santander other than on its secure website. If you have any doubts about the veracity of the data requested or authenticity of the pages visited please contact Banco Santander immediately through established channels. No Grupo Santander company will ask you for information that should already be in its possession.
  • Do not given any personal or financial information in response to an e-mail or to any person that may call you and ask you for such data.
  • Do not use the links included in third party e-mails or  pages.
  • Close your browser as soon as you finish using the system.
  • Banco Santander's server has a certificate issued by an international certification authority (Symantec Corporation's Verisign). This certificate ensures that you are really connected to Banco Santander and that the data transmitted are encrypted. You can verify this by clicking on the padlock that appears on the bottom right of your browser.

How to verify that the connection is secure

  • The website address bar is green. This is indicated by a green strip in the website address bar. Banco Santander's server is certified by Verisign Inc., an international certification authority.
  • The website address starts with https.
  • There is an icon representing a locked padlock at the bottom of your browser
  • You saw your image and personal phrase upon signing on



Is the transmission of my data secure over the entire Internet?

All the information that you provide to us will be protected by the SSL (Secure Socket Layers) protocol. This means that the information that travels over the Internet from your computer to our server travels under encryption.

This system requires that the server carries a digital certificate issued by a certification authority that ensures that you are accessing the Grupo Santander - Santander Private Banking secure server.

In addition, Grupo Santander - Santander Private Banking makes available to you for your security the latest encrypted communications technology. This requires that your browser supports 128 bit encryption.

If you use Internet Explorer , please check your cipher strength:

  • Select Help
  • Select About Internet Explorer

Internet Explorer will show you a chart where you can check the cipher strength you have installed. If it less than 128 bits, update your encryption capacity.

I saw a Verisign seal. What does it mean?

The SSL protocol is based on a dual public and private key system to ensure secure data transmission. Data in transit over the Internet is simply a data packet that makes no sense and cannot be deciphered. Even if it could be copied it could never be interpreted: the information remains secure and private. A Certification Authority (CA) is an entity that is responsible for authenticating the participants in transactions executed over the Internet.

The CA is responsible for issuing certificates to users for to enable them to use their secure communications with other Internet users. Grupo Santander - Santander Private Banking's certification authority is Verisign. Verisign is a classic provider of public key and digital certificate infrastructure for the establishment of secure communications over the  Internet and other, private networks

My user/password are stored on the computer: How can I delete them?

Storing your password could enable third parties to discover them and access the personal area.

In order to avoid such undesired access we recommend utmost diligence with respecting to storing user names and passwords.

Grupo Santander, Santander Private Banking, is in no way liable for such access by third parties other than the legitimate password holder.

Take the following steps to deactivate the user name and password storage function of your browser:
If you are using Microsoft Internet Explorer

  • Select the Tools menu
  • Select Internet options
  • Select Content
  • Click on Autocomplete
  • Uncheck Forms
  • Uncheck User names and passwords on forms
  • Click on Accept
  • Click on General
  • In the history section click on Delete
  • Click on Forms
  • Click on Passwords
  • Click on Accept

If you are using a different browser, please consult you browser's help section.

How can I delete the browser history from my PC?

If you are using Microsoft Internet Explorer:

  • Select the Tools menu
  • Select Internet options
  • Select General
  • In the history section click on Delete
  • Click on Delete all

If you are using a different version, please consult you browser's help section.